How does your customer feel about your company? The honeymoon is over and now the work of the relationship has begun. Prior to the marriage, communication was open and constructive. The partnership was a dance of compliments and cordial formalities. What changed? Somewhere between sales an
It recently occurred to me that some people are tone deaf when it comes to having a conversation. They are too busy talking to hear what others are saying to them. They are probably lovely people, but their narcissistic tendencies have tricked them into thinking that conversations are all about
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