My daughter, Margo, came into the kitchen where my wife and I were talking. The look on her face was a clear indicator that something had happened. She explained that her twin sister, Josie, had crashed her bike. Before we had time to respond, Josie gingerly walked into the kitchen carrying he
As parents, we expect the truth from our children. As a spouse, we expect the truth from our partner. If we are part of an organization, we expect the truth from our peers or management. When things happen that are not fully explained, doubt creeps in. Trust begins to break down. The more
Parents celebrate a child’s first words. There is anticipation for the words that follow. Contrast a child’s first words with the first words of an average, everyday conversation. It is highly likely you have never considered how you begin a conversation. Do you open a conversation with
How does your customer feel about your company? The honeymoon is over and now the work of the relationship has begun. Prior to the marriage, communication was open and constructive. The partnership was a dance of compliments and cordial formalities. What changed? Somewhere between sales an
Leadership and parenting are nearly one and the same. Let’s take a look: Tough Decisions All decisions have consequences, but tough decisions have consequences that impact lives beyond our own. Tough decisions involve others and likely will not be popular because they will require th
It recently occurred to me that some people are tone deaf when it comes to having a conversation. They are too busy talking to hear what others are saying to them. They are probably lovely people, but their narcissistic tendencies have tricked them into thinking that conversations are all about
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