As parents, we expect the truth from our children. As a spouse, we expect the truth from our partner. If we are part of an organization, we expect the truth from our peers or management. When things happen that are not fully explained, doubt creeps in. Trust begins to break down. The more
Parents celebrate a child’s first words. There is anticipation for the words that follow. Contrast a child’s first words with the first words of an average, everyday conversation. It is highly likely you have never considered how you begin a conversation. Do you open a conversation with
How does your customer feel about your company? The honeymoon is over and now the work of the relationship has begun. Prior to the marriage, communication was open and constructive. The partnership was a dance of compliments and cordial formalities. What changed? Somewhere between sales an
Each morning, I take a few minutes to write a paragraph about someone or something I am grateful for in my life. Recently, I wrote about how grateful I am to be a father. I asked myself how I could be a better father and what my children should expect of me. It occurred to me that I had not be
After over 20 years in the capital equipment business, I have come to realize the importance of experience in managing a capital project, as well as having a plan. The intent of this article is to offer new and even experienced capital equipment project managers some strategies to help ensure a su
Customers ask from time to time – What information do you need to enable you to provide a quote for us? After responding, I find that my answers are never as comprehensive as I wish they had been. So we have constructed a more comprehensive list of recommendations related to Request for Quote
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